We offer a 30-Day Money Back Guarantee for manufacturer defects.  Simply return the undamaged product to us with original packaging within 30 days for a full refund. The customer must pay the return shipping if the reason for return is not quality related. Items must be returned in the original condition that it was received.  We will offer a REPLACEMENT or REFUND for any item that is under warranty for any quality related issues that was purchased from ZalmanUSA.com. To complete your return, we require a receipt or proof of purchase, send us an email at support.usa@zalmanusa.com and send your item to: 14620 Industry Circle, La Mirada, CA 90638

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 4-10 business days.

Purchases made from Amazon, eBay or Newegg must contact the retailer directly for warranty and refund inquiries.

There is often some processing time before a refund is posted.

Please contact us at support.usa@zalmanusa.com for more information.

 

Product Type Product Warranty Term
Air Cooler (High-end) CNPS20X, 17X, 16X 5 years
Air Cooler (Standard) CNPS10X PERFORMA, OPTIMA II, 9X 2 years
Case Fan SF120, LF120, RFD120A, IF120 1 year
PC Case All PC cases 1 year
Accessories Thermal Grease, Keyboard, Mouse, Laptop Cooler 1 year